Where and how the complaint of Cebu Pacific Air at the Phillies? We bought the ticket in Hong Kong.?
On 16 August 2007, when they lost and found my husband's luggage going t Manila from Hong Kong.We planned this trip after giving birth of our first and long awaited baby. will also celebrate his 1st birthday in Manila with our Filipino friends and was christened in Catholic. BUt Cebu Pacific lost my husband bggage. After 3 days, when we return of Hong Kong (residence), he found his luggage in the hold without any adhesive. The damage and inconvenience caused us can not be calculated. No one outside 10 tel us and 10 people with RA edealing, even we can say, what we do. . the Shma that brought us can not count. My complaint right now, we bought some clothes from spare, but I will not pay, coz I only have the credit card has no receipt because receipts.I Fr Cebu Pacific nobody told me what they do not even entertain us. Hk office said, we must reclaim MNail office, bcos the mistake was done for them.
First, be prepared with evidence and documentation of its claim. formalize their complaint (with proof / docs) directly with Cebu Pacific, but make the copy (Phil.) Department of Trade and Industry. The Department of Trade and Industry is the Phil.government 's trading arm and the security firms. You can make your complaint online with Cebu Pacific through its website, but as I said, sure that reflects the information that DTI cc'd or better yet, address your complaint to both the DTI and Cebu Pacific. Hope this helps.
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